A capital proposal – we could bill
them more who stalled, ignored or never sent
us data; surcharge blamers for their ill
behavior; let the way our time is spent
assign the dollar rate we multiply.
And what’s the charge for wasting us? Let’s make
an added set of service fees, to try
for equity: assess a fairness take.

If clients don’t attend to what we say,
then we’ll repeat politely, firm yet warm.
They’ll get that extra service but they’ll pay,
and we’ll be wealthier or they’ll reform.
If capital is carrot, more and less,
then let’s employ it to reduce our stress.